Returning customer rate is one of the most important statistics for any small business. Although benchmarks vary from company to company, most ecommerce businesses have 25-30% percent returning customers.
At Herbal Lodge we are committed to providing the best Native American natural health products the industry. Products that actual work. Because if they did not, we would not have such a high return rate.
Many of our customers order directly from the website, and today's consumers are accustomed to ordering online through our website.
However there is nothing more that we appreciate than hearing from one of our loyal customers how much our products have helped them. It is humbling for us to hear how Herbal Lodge products have changed lives.
Many people are surprised that when you dial the numbers on our website, your call goes directly to our personal cell phone..and the person on the other end of the line is Nathan Wright, Owner of Herbal Lodge. At Herbal Lodge we don't consider our customers to be "consumers", we see them as friends and fellow natural products enthusiast. And people who care about Mother Earth
We would fool ourselves to believe that our marketing is what keeps our Herbal Lodge family from coming back year after year, but I suspect that a major reason that nearly half of our sales are attributed to returning customers is that our products work better than advertised, our hand harvested and hand made herbal remedies are more sophisticate and better than more expensive "higher end" touted natural products. Our products really do work, and our customers know this better than anyone else.
Miigwetch (thank you) to all of our wonderful customers, and if you want to join our circle of friends don't hesitate to give us a call!
Baa ma pii (see you later)!
Nathan (231.622.9063)
40% Customer Return Rate
Mar 11, 2022← Older Post Newer Post →
